Shipping and Returns Policy

 

Shipping

We aim to ship all orders within 24 hours, though please allow for a 2-3 day processing window. We primarily use USPS, but if you prefer a different carrier, feel free to let us know.

For yarn, you can choose between Priority or Ground Advantage shipping at checkout. Domestic shipping rates vary: Ground Advantage starts at $5.90, and Priority can go up to $15 for heavier items. Yarn shipped via Priority usually costs under $11. All orders come with tracking information.

Orders over $200 qualify for free shipping, and we will choose the most cost-effective method (USPS First Class Package or UPS Ground) based on your order's weight and size

International shipping will be figured by Shopify and can be as much as $60.

Returns

Our returns policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund. We will work with you for an exchange for up to 60 days. WE WILL NOT ACCEPT RETURNS OF ANY YARNS OR NEEDLES.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items: 

  • Gift cards 
  • Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable) 

  • Book with obvious signs of use. 
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error. 
  • Any item that is returned more than 20 days after delivery.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at liza@makerandstitch.com.

 

Sale items (if applicable) 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cathryn@makerandstitch.com and send your item to: 56 Edwards Village Boulevard, Unit 109, Edwards Colorado US 81632.

 

Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping 

To return your product, you should mail your product to: PO Box 1749 Edwards Colorado US 81632

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.